Customer Service Representative

Company: CECO Environmental Corp.
Location: Telford
Posted on: April 3, 2025

Job Description:

Job Summary

CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations.

As part of the CECO Environmental family of brands, Fluid Solutions plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you'll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Customer Service Representative (CSR) is responsible for processing incoming customer orders, quotes and requests for products and information. Establishing and communicating price and availability of products and services. The CSR will possess broad knowledge of the division's product and service offerings along with their respective markets. The Fluid Handling Customer Service Representative maintains customer satisfaction by providing excellent customer service and administratively supporting the sales organization.

Your Responsibilities will be:

* Receives and processes customer orders and requests for quotes
* Handles all telephone and email inquiries related to orders and shipments, price and availability of parts, and communicates additional information as required
* Analyzes and determines opportunity for cross-sell and up-sell potential
* Assists with identification of and management of Equipment Assets
* Handles customer complaints and inquiries professionally and efficiently; places customers in contact with the proper department when required
* Assists the Inside Sales Manager, Application Engineers, Product Specialists, Regional Sales Managers, Production and other inter-company departments, as required, to meet company goals and objectives
* Develops and maintains working knowledge of CECO Fluid Solutions complete product line
* Operates as the lead point of contact (internal and external) for all Return Goods Authorization (RGA's), Credit Memos and Cost of Quality order processing
* Liaisons between Scheduling, Shipping, Purchasing, Sales, and Engineering to facilitate order fulfillment issues and updates
* Works to proactively solve customer, product or pricing issues in a timely fashion
* Other job duties as required.

Required Qualifications:

* Bachelor's Degree or equivalent experience required
* 2 years Customer Service or Inside Sales experience preferred
* Strong computer knowledge including MS Office applications and CRM management (Salesforce.com)
* Proficient in MS Excel Reporting, required
* Strong verbal and written communication skills
* A proven track record of performing work accurately and thoroughly
* Demonstrated ability to communicate at all levels and with customers and distributors
* Collaboration with different groups to accomplish goals
* Demonstrated ability to excel in fast paced environment encompassing company growth and change

Skills & Abilities:

* Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
* Computers (non-technical) - Knowledge of software, including applications and programming.
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Speaking - Talking to others to convey information effectively.
* Service Orientation - Actively looking for ways to help people.
* Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
* Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
* Speech Clarity - The ability to speak clearly so others can understand you.
* Speech Recognition - The ability to identify and understand the speech of another person.
* Near Vision - The ability to see details at close range (within a few feet of the observer).
* Keying/typing, sitting, standing, walking.
* Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
* The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
* Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We Offer:

We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

ABOUT US

CECO's Commitment to Our People

At CECO, our people are at the center of everything we do. Whether you're a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with CECO.

ABOUT CECO

CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.

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