Member Services Attendant
Company: St. Luke's University Health Network
Location: Allentown
Posted on: May 4, 2024
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Member Services Specialist provides Front Desk and a facility
presence to greet customers at the St. Luke's Sports Performance
Centers. Communicates effectively with all customers (internal and
external) to assist with the recruitment and maintenance of Sports
Performance and Sports Medicine clients. Performs a variety of
tasks including answering telephones, scheduling, monitoring check
in and selected facility specific duties within their scope of
training.
ESSENTIAL FUNCTIONS:
Provides outstanding Customer Service when meeting and greeting
current and prospective members, sports performance and/or sports
medicine clients/members.
Recruits and books memberships by dispensing information and
answering questions regarding memberships, sports performance
services and fees, and camp/clinic fees, via both in-person tours,
virtually and over the phone, in a professional, knowledgeable,
enthusiastic way.
Closely monitors member check-ins, resolving any problems with
courtesy and respect.
Schedules appointments for new bookings, sports performance
assessments, and program reviews.
Processes membership contracts and rentals, ensuring that all
signatures and billing fields are complete and accurate. -
Processes payments in the Billing systems, runs required reports,
prepares all monies and paperwork for Cash Accounting.
Enters all member and participant data completely and accurately in
the Membership Tracking System and required Billing systems.
Works closely with the Sports Performance Coaches and Sports
Medicine Staff to ensure that every Sports Performance participant
has an outstanding experience every time they use the Centers.
Maintains daily/weekly social media postings for Facebook in
conjunction with the Department's Marketing Partner.
Assists Director of Sports Performance and Office Coordinator with
other duties as needed.
Assists in keeping Facilities clean and tidy.
Maintains confidentiality of all materials handled within the
Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of
employee, patient and environmental safety and follows appropriate
reporting requirements.
Demonstrates/models the Network's Service Excellence Standards of
Performance in interactions with all customers (internal and
external).
Demonstrates Performance Improvement in the following areas as
appropriate: Clinical Care/Outcomes, Customer/Service Improvement,
Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through
the effective and efficient use of resources in daily procedures,
processes and practices.
Complies with Network and departmental policies regarding
attendance and dress code.
Demonstrates competency in the assessment, range of treatment,
knowledge of growth and development and communication appropriate
to the age of the patient treated.
OTHER FUNCTIONS: 1. Participates in staff meetings.2. Other related
duties as assigned.
PHYSICIAL AND SENSORY REQUIREMENTS: Sitting for up to eight hours
per day, up to four hours at a time. Standing or walking for up to
three hours per day, one hour at a time. Some bending, some
reaching above shoulder level. Frequent fingering and handling
while typing or writing. Lifting and carrying up to 25 pounds.
Hearing as it applies to normal conversation and telephone use.
Seeing as it relates to normal and peripheral vision.
POTENTIAL ON-THE-JOB RISKS: None.
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE: None.
MOST COMPLEX DUTY: The ability to handle multiple customers
presenting simultaneously at the Front Desk whether in person or by
phone.
SUPERVISION (RECEIVED BY AND/OR GIVEN TO): Able to work
independently; will receive guidance from the Coordinator/Manager
and/or Director. Reports to the Director of Sports Performance.
COMMUNICATIONS: Ability to communicate effectively and
appropriately with clients, staff, and the community at large. Must
be able to remain calm, tactful, and even-tempered in a variety of
situations.
EDUCATION: High school graduate or equivalent. -TRAINING AND
EXPERIENCE: High-energy individual with an appreciation for the
sports performance field.Outstanding customer service skills
required.Excellent communication skills required.Must have
proficient computer skills.Organized and detail-oriented.CPR
certification required.Entry-level understanding of equipment and
training programs
-WORK SCHEDULE: Day, evening, and weekend hours based on the needs
of the department.
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Bethlehem , Member Services Attendant, Other , Allentown, Pennsylvania
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